Complex Home Support

Judgment-free help for overwhelming homes, chronic clutter, life transitions, and homes that have become difficult to manage.

We work slowly, respectfully, and collaboratively to create homes that feel calmer, safer, and easier to live in— whether that means a one-time reset, gradual support, or ongoing maintenance visits.

Book a Free Consultation

Working With Families, Healthcare Professionals, and Community Supports

We regularly collaborate with:

• families supporting loved ones
• social workers and case managers
• occupational therapists
• mental health professionals
• healthcare teams
• senior support services
• community organizations

We understand that referrals require trust. Our goal is to help create homes that are safer, more functional, and easier to live in while preserving dignity, autonomy, and client choice.

While referrals are not required to access our services, we welcome direct referrals and collaborative care.

What We Mean by “Complex Homes”

Sometimes homes become difficult to manage because life becomes difficult to manage.

This can happen after:

  • illness or disability

  • burnout or overwhelm

  • grief or depression

  • ADHD or executive dysfunction

  • major life transitions

  • caring for children or aging parents

  • years of accumulated backlog

  • trauma or chronic stress

Some clients need help resetting a home that slowly became overwhelming. Others are navigating severe clutter, hoarding behaviors, or long-term organizational challenges. Many projects happen gradually over weeks or months. Progress matters more than speed, and we work at a pace that feels manageable.

We work with everything from mildly overwhelming homes to severe home conditions and meet clients where they are.

You don't have to figure this out alone.

Many of our clients contact us after spending months—or years—trying to tackle everything themselves. We can help you create a plan and take the next step at a pace that feels manageable.

Book a Free Consultation

Our Approach

We believe sustainable change happens when people feel safe, respected, and included in the process. Our clients keep anything they want, without pressure.

We do not argue with clients about their wishes. We do not shame people for how their home reached this point.

Instead, we focus on:

  • restoring functional daily living spaces

  • reducing overwhelm through visible progress

  • creating kitchens, bathrooms, and pathways that are easier to use safely

  • organizing systems that are realistic to maintain

  • supporting clients at a manageable pace

  • building momentum through achievable goals

  • making space for comfort, dignity, and joy

For some clients, success means a fully reset home. For others, success means restoring safe kitchen access, creating usable bathrooms, reducing fall hazards, creating clear pathways, or simply creating enough breathing room to function again.

Some clients work with us for a short period. Others choose ongoing maintenance visits to help maintain progress and reduce overwhelm long-term.

A cartoon woman squatting down and writing on a piece of paper while smiling

What visits can include:

  • Assessing highest impact areas

  • sorting and categorizing

  • laundry reset

  • dishes and kitchen recovery

  • garbage removal coordination

  • deep cleaning

  • creating usable pathways

  • bathroom restoration

  • maintenance visits

  • paperwork sorting

  • donation drop-offs

  • judgment-free companionship while working

  • planning future projects

Please don’t prepare for us, we don’t want to miss any of the fun.

Hoarding and squalor support services Ottawa.

Frequently Asked Questions

  • Absolutely not. You are the boss of your home, what you say goes. You can keep anything you want and we will make sure the items you keep are accessible and clean.

  • For at least the first visit we request that you are home. We want to make your space comfortable and manageable for you, we need your input to get there.

  • It really depends on your space, but we have found it always goes faster than our clients initially thought it would.

  • We totally hear you, sometimes our clients’ homes are a secret they’ve been keeping for decades. Sometimes our clients have reached out to family or friends, or other services, and left the experience feeling deeply shamed. It can feel incredibly vulnerable to allow someone back in to your space. In our business, we love working with you. We have never seen a home that we thought was impossible to reset to baseline, every home is manageable. In addition, we always have a lot of fun with our clients during the process. For us, it’s like a treasure hunt, and you are our boat captain steering us all to a home that takes care of you.

  • We welcome all forms of support! We love working with the people that care for you and your family in your life. It’s an honour to be a member of our clients’ care teams.

  • Absolutely! Some clients hire us for several weeks in a row, some clients hire us for one day a month for years. For us, there is no rush. This is your home, and you dictate the pace that feels safe for you.

  • No worries, we make sure to take proper precautions, and wear personal protective equipment so we don’t bring any unexpected visitors home to our families. We’re happy to work with extermination professionals to get your home ready for fumigation.

  • We totally get it, and we’re not afraid of waste. We are honoured to help you and your family no matter the condition on your space. We make sure to wear personal protective equipment and have referral partners to help in case of structural damage to your home.

Let’s start where you are.

You don't need a perfect plan, a spotless house, or all the answers before reaching out. We'll help you figure out the next step.